Trust Notice for the Val-de-Marne Prefecture

You can now carry out many procedures in Val-de-Marne via the ANEF website. It is easy to change your address or request documents for foreigners under 18 years old. Additionally, you can obtain a duplicate of documents, extend your permit, or validate a VLS-TS visa, among other things.

If you need to physically go to the prefecture, make an appointment online. The information regarding these procedures varies depending on your request and your city.

The prefecture's website is being recognized for its good service, with a special label. This recognition reflects the commitment of more than 400 professionals. They have been dedicated to providing quality service since 2013.

Presentation of the Val-de-Marne Prefecture

The Val-de-Marne prefecture is located in Créteil. It aims to improve with the Qual-e-pref label. To achieve this, it has 23 objectives to fulfill in order to better serve the public. More than 400 agents work hard there every day for some time now. Since 2013 and 2015, they have received the Marianne certification and the Qualipref 2.0 label.

The Qual-e-pref project adapts to how prefectures are currently organized. It also utilizes new technologies to offer online services. The goal is to take good care of people who need administrative assistance. This is especially important when the administration often changes locations.

Location and Opening Hours

The Val-de-Marne prefecture opened its doors on November 18, 1971. It took just under three years to build. The building has 7 floors. There are offices for state services and the departmental council.

Services Offered by the Prefecture

There are about 9,000 employees at the prefecture in 2024. A dining area is on the 6th floor, which is reserved for them. After 1982, another building was added to assist immigrants. Furthermore, for those looking to eat, there are several restaurants near the Nanterre prefecture.

This building has a section for the President and some council services. There are also meeting rooms there, where state and council employees communicate.

Online Procedures on the Prefecture's Website

On the ANEF website, people can carry out procedures online. These procedures include changing address and requesting documents for foreigners (DCEM). You can also renew your residence permits.

Users have options such as validating their VLS-TS. They can also apply for a student residence permit. Or even purchase an electronic tax stamp.

Address Change

Changing your address online is easy on the ANEF website. It is a simple and quick way for department residents to update their information.

Request for Documents for Foreigners

Foreigners residing in Val-de-Marne can also carry out procedures online. They can obtain a circulation document for minor foreigners (DCEM) this way. This method makes the process easier.

Renewal of Residence Permits

The ANEF website makes it easier for Val-de-Marne users to renew their residence permits. This saves time and simplifies things.

If a physical appointment is needed at the prefecture, the information is available. We have contact details for services related to asylum, residence permits, and naturalization, depending on the need.

Feedback on Processing Times

The Val-de-Marne prefecture is trying to make its service faster and better. It follows a program for this, the Public Services +. This program aims to make public services more transparent and efficient, including administrative services in Oise.

After an interview with the prefecture, the wait for a response is 1 to 2 months. Files may go to REZÉ for additional processing. On average, they stay there for 6 months.

During interviews, questions focus on France and Europe. For example, they ask about the significance of July 14 as well as historical facts.

Often, it takes a year after the interview to receive a response. The Créteil prefecture does not always provide updates. This can create stress and delays.

Waiting more than 6 months for a response is common. Some even wait between October 2021 and February 2022 for their DCEM request. They often encounter delays and difficulties in getting responses.

In summary, delays at the Val-de-Marne prefecture remain an issue. Even though measures are being taken, there is still work to be done. It is important to monitor these improvements to ensure good public service.

Feedback on Reception and Services

The Val-de-Marne prefecture wants to offer better reception. It has a label for its quality, Qual-e-pref. This label proves the good work of more than 400 agents since 2013. They aim to improve the reception of users of the Val-de-Marne prefecture.

Quality of Reception

The agents of the Val-de-Marne prefecture are competent and dedicated. They want to satisfy the users of the prefecture. The prefecture has implemented improvements. For example, the telephone reception is more attentive and helpful.

Agents' Skills

The employees of the Val-de-Marne prefecture are well-trained. They are there to assist the users. Through their work, they facilitate procedures and answer questions related to documents.

Procedures and Documents to Provide

For naturalization or asylum requests, check the website often to find the necessary information. This includes which documents to provide. You need to make an appointment to submit your file in person. The Val-de-Marne prefecture has recognized itself as facilitating access to information and simplifying procedures for everyone.

Naturalization Files

If you want to become a French citizen, it is important to gather information. The documents to provide and processing times are crucial, especially for the driving license in Grasse. The prefecture has put online guides to assist in this process.

Asylum Requests

Asylum requests have a special service at the Val-de-Marne prefecture. This service guides you at every step. Some foreigners from certain places receive more assistance at the Digital Reception Points.

Feedback on the Val-de-Marne Prefecture

Feedback on the Val-de-Marne prefecture varies. Many say that services are slow and the reception is not good. Employees are not always attentive.

But there are also positive testimonials. They notice improvements thanks to Qual-e-pref.

User Testimonials

The Val-de-Marne prefecture receives an average rating of 3.5/5. Many find that the wait for documents is too long. For example, waiting 2 months and 1 week for an identity document.

Users dislike the lack of response from the administration. They believe that files are processed too slowly. There are also difficulties in getting appointments.

Some criticize the lack of humanity, especially for children. They find that the administration is too slow, negligent, or even racist.

Prefecture Rating

Despite these difficulties, the Val-de-Marne prefecture wants to improve. It is in the process of being labeled Qual-e-pref to provide better service.

Conclusion

The Val-de-Marne prefecture aims to improve its services, particularly the public services in Corrèze. It is working to be qualified as Qual-e-pref. This ensures good service for everyone. Even if people have various opinions, it is doing its best.

It seeks to simplify processes, make information more accessible, and train its team. Users should watch how this evolves and provide their feedback. This will greatly help the prefecture to improve even further.

Sometimes, the service takes longer than expected and the reception is not great. But the prefecture is trying to do better. It is good to see such efforts.

In summary, the Val-de-Marne prefecture is moving in the right direction. It wants to provide quality services. We, the users, must continue to support these efforts.