You depend on the Mayotte prefecture in Mamoudzou for your residence permit, its renewal, the collection of your card, or a naturalization application, and you are looking for an appointment. Here, specifically, is where to go, what can now be done online, what still requires coming to the counter, and what to do when no slots appear.
In Mayotte, the Mamoudzou prefecture processes a volume of title requests unmatched relative to the population, and the rules regarding the right to stay include specific provisions.
Contact details for the Mayotte prefecture in Mamoudzou
- Address: Avenue de la Préfecture, 97600 Mamoudzou
- Phone: 02 69 63 50 00
- Email: accueil@mayotte.pref.gouv.fr
- Official website: www.mayotte.gouv.fr
- Hours: Monday to Thursday: 07:30-16:00 | Friday: 08:15-15:30
Hours and addresses may change; check them on the official website before going, especially for foreign receptions which often have their own time slots.
Prefecture or sub-prefecture: where to apply based on your municipality
The department does not have a sub-prefecture open to the public for these procedures: everything is handled in Mamoudzou.
To find the competent site based on your address, see which prefecture my municipality depends on and the map of prefectures.
Making an appointment at the Mayotte prefecture in Mamoudzou: the procedure
- Identify the procedure. First application for a title (student, employee, private and family life…), renewal, duplicate, change of address, collection of a manufactured title, naturalization: each has its own channel.
- First go through the ANEF (administration-etrangers-en-france.interieur.gouv.fr) for anything that is dematerialized: most renewals, first applications for certain categories, change of address, extension of instruction certificate. No appointment is necessary to submit.
- For what remains at the counter (fingerprints, title delivery, non-digital submissions), open the "Make an appointment" section of the website www.mayotte.gouv.fr and choose the relevant service. Slots are released in waves, often in the morning or at the beginning of the week.
- Keep a record of each unsuccessful attempt (dated screenshot of the message indicating that no slot is available). These proofs are useful if you need to write to the prefecture or contact the judge.
- Get notified rather than refreshing the page: rendezvousprefecture.com allows you to receive an alert by email or SMS as soon as a slot opens for your procedure (create an alert).
For special cases, see make a new appointment at the prefecture, modify an appointment, and cancel an appointment.
Residence permit: first application, renewal, and collection
The first application is submitted on the ANEF for dematerialized categories (students, talent passport, certain "employee" cards), and by appointment or by mail for others, depending on what the department has planned. The renewal is done on the ANEF for the vast majority of titles, between four and two months before expiration. The collection of the manufactured title is always done in person, by invitation or by appointment, with the paid tax stamp and the old title or receipt; the taking of fingerprints, when required, is subject to a separate appointment (see why the prefecture requests your fingerprints). The guides on the main site detail each step: residence permit, renewal, naturalization.
Documents to prepare
Prepare the file before looking for a slot: an incomplete file at the counter results in a new appointment. The common base:
- valid passport (identity pages, visa, entry stamps);
- proof of residence less than six months old, or accommodation certificate accompanied by the identity document and proof of residence of the host;
- three compliant identity photos, or the e-photo code for online submissions;
- the current title or receipt for a renewal;
- documents specific to your situation: employment contract and pay slips, school certificate, marriage or birth certificate, resources;
- the tax stamp, the amount of which varies depending on the title, to be purchased online at the time of collection.
The details by type of title are in our list of required documents, and for the accommodation certificate, see how to establish it correctly.
Deadlines to know and recourse if nothing progresses
Two deadlines govern your procedures, regardless of the department. For a residence permit, the silence of the prefecture for four months after a complete file constitutes implicit refusal, which opens up recourse. For naturalization, the processing cannot exceed eighteen months from the receipt, twelve if you have been residing in France for ten years. The renewal should be requested between four and two months before the expiration of the title: within this window, the receipt or extension certificate maintains your rights.
If nothing progresses: check the status of the file, then follow up in writing. When no slot is offered for weeks, the Council of State requires the prefecture to provide an alternative (decision of June 10, 2020) and the summary "useful measures" allows for an injunction; our guide on deadlines by prefecture details these recourses. The deadlines observed in the department are compared to those of other departments on the prefectures barometer.
Frequently asked questions
Do I need to go to the prefecture or the sub-prefecture?
This depends on your municipality and the procedure. Municipalities attached to a sub-prefecture carry out certain formalities there, but foreign procedures are often centralized in Mamoudzou. The department's website specifies this procedure by procedure.
Can I go to the Mayotte prefecture in Mamoudzou without an appointment?
For foreign procedures, no, unless otherwise stated on the department's website: reception is by invitation or by appointment made online. Some general receptions remain accessible freely during the indicated hours, but they do not handle residence files.
What to do if my title expires before the appointment?
Submit the renewal application on the ANEF within the four to two months window before expiration: you will receive a receipt, and if necessary, an extension of instruction certificate, which prove the regularity of your stay and the maintenance of your rights during the wait.
How to know when a slot becomes available?
Slots are published in waves, without an announced schedule. An alert by email or SMS on rendezvousprefecture.com will notify you as soon as an appointment appears for your procedure, which avoids having to monitor the site multiple times a day.
